customer care

洋書 Customer Service Care Support Success for Life: Exceptional client services, support behavior by becoming customer centric obsessed to improve retention, engagement, experience lifetime value洋書 Access Control Model with Role-Based Security Concept: Developing an Access Control Model with Role-Based Security Concept: the Case of Telecom Operator s Customer Care and Billing Information System【送料無料】ホビー 模型車 モデルカー ブッシュカスタマーケアカーモデルbusch 51862 robur garant k30, rafena tv customer care, car model 187 h0洋書 Priceless: Beyond Customer Care to Customer DelightExpress Series English for Customer Care Oxford University Press洋書 Long Term Care Customer Service Instructor 039 s Guide: Evidenced-Based Training for Skilled Nursing Homes, Assisted Living Facilities and Anyone Working With the ElderlyRethinking Utility Customer Care Satisfying Your Always-Connected, Always-On Customers【電子書籍】 Todd W. Arnold【中古】Strategic Customer Care: An Evolutionary Approach to Increasing Customer Value and Profitability／Stanley A. BrownPerfect Customer Care【電子書籍】 Ted JohnsCustomer Care Feeding The Ultimate B2b Selling Strategy【電子書籍】 Caroline PerkinsIl Customer Care. Come Comportarsi con i Clienti, Fidelizzarli e Stimolare il Passaparola per il Successo della Tua Azienda. (Ebook Italiano - Anteprima Gratis) Come Comportarsi con i Clienti, Fidelizzarli e Stimolare il Passaparola per 【電子書籍】Taking Your Customer Care to the Next Level Customer Retention Depends Upon Customer Care【電子書籍】 Steve BrubakerThe Interactive Instructor The definitive guide to excellent customer care on the gym floor【電子書籍】 Kris TynanAt Your Service: 5-Star Customer Care for a Successful Dental Practice【電子書籍】 Dr. Ann Marie Gorczyca, DMD, MPH, MSThe Customer Success Professional 039 s Handbook How to Thrive in One of the World 039 s Fastest Growing Careers--While Driving Growth For Your Company【電子書籍】 Ashvin VaidyanathanFrom Entrance To Exit Creating a Customer Service Mindset and Environment of Care【電子書籍】 Valerie RussellThe Customer Revolution in Healthcare: Delivering Kinder, Smarter, Affordable Care for All【電子書籍】 David W. JohnsonCustomer Service The Ultimate Guide to Customer Care, Customer Service Support and More【電子書籍】 Kelly Montague洋書 Winning at Social Customer Care: How Top Brands Create Eng Experiences on Social MediaStrategic Marketing For Health Care Organizations Building A Customer-Driven Health System【電子書籍】 Philip Kotler

洋書 Customer Service Care Support Success for Life: Exceptional client services, support & behavior by becoming customer centric & obsessed to improve retention, engagement, experience & lifetime value

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価格 ￥3,277 
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  • *** We ship internationally, so do not use a package forwarding service. We cannot ship to a package forwarding company address because of the Japanese customs regulation. If it is shipped and customs office does not let the package go, we do not make a refund. 【注意事項】 *** 特に注意してください。 *** ・個人ではない法人・団体名義での購入はできません。この場合税関で滅却されてもお客様負担になりますので御了承願います。 ・お名前にカタカナが入っている場合法人である可能性が高いため当店システムから自動保留します。カタカナで記載が必要な場合はカタカナ変わりローマ字で記載してください。 ・お名前またはご住所が法人・団体名義（XX株式会社等）、商店名などを含めている場合、または電話番号が個人のものではない場合、税関から法人名義でみなされますのでご注意ください。 ・転送サービス会社への発送もできません。この場合税関で滅却されてもお客様負担になりますので御了承願います。 *** ・注文後品切れや価格変動でキャンセルされる場合がございますので予めご了承願います。 ・当店でご購入された商品は、原則として、「個...

    • 洋書 Access Control Model with Role-Based Security Concept: Developing an Access Control Model with Role-Based Security Concept: the Case of Telecom Operator?s Customer Care and Billing Information System

    ショップ Glomarket
    価格 ￥16,523 
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  • *** We ship internationally, so do not use a package forwarding service. We cannot ship to a package forwarding company address because of the Japanese customs regulation. If it is shipped and customs office does not let the package go, we do not make a refund. 【注意事項】 *** 特に注意してください。 *** ・個人ではない法人・団体名義での購入はできません。この場合税関で滅却されてもお客様負担になりますので御了承願います。 ・お名前にカタカナが入っている場合法人である可能性が高いため当店システムから自動保留します。カタカナで記載が必要な場合はカタカナ変わりローマ字で記載してください。 ・お名前またはご住所が法人・団体名義（XX株式会社等）、商店名などを含めている場合、または電話番号が個人のものではない場合、税関から法人名義でみなされますのでご注意ください。 ・転送サービス会社への発送もできません。この場合税関で滅却されてもお客様負担になりますので御了承願います。 *** ・注文後品切れや価格変動でキャンセルされる場合がございますので予めご了承願います。 ・当店でご購入された商品は、原則として、「個...

    • 【送料無料】ホビー 模型車 モデルカー ブッシュカスタマーケアカーモデルbusch 51862 robur garant k30, rafena tv customer care, car model 187 h0

    ショップ hokushin
    価格 ￥29,800 
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  • busch 51862 robur garant k30, rafena tv customer care, car model 187 h0ブッシュカスタマーケアカーモデル※注意※NYからの配送になりますので2週間前後お時間をいただきます。人気の商品は在庫が無い場合がございます。ご了承くださいませ。サイズの種類の商品は購入時の備考欄にご希望のサイズをご記載ください。　携帯メールでの登録ですと楽天からのメールが届かない場合がございます。

    • 洋書 Priceless: Beyond Customer Care to Customer Delight

    ショップ Glomarket
    価格 ￥1,901 
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  • *** We ship internationally, so do not use a package forwarding service. We cannot ship to a package forwarding company address because of the Japanese customs regulation. If it is shipped and customs office does not let the package go, we do not make a refund. 【注意事項】 *** 特に注意してください。 *** ・個人ではない法人・団体名義での購入はできません。この場合税関で滅却されてもお客様負担になりますので御了承願います。 ・お名前にカタカナが入っている場合法人である可能性が高いため当店システムから自動保留します。カタカナで記載が必要な場合はカタカナ変わりローマ字で記載してください。 ・お名前またはご住所が法人・団体名義（XX株式会社等）、商店名などを含めている場合、または電話番号が個人のものではない場合、税関から法人名義でみなされますのでご注意ください。 ・転送サービス会社への発送もできません。この場合税関で滅却されてもお客様負担になりますので御了承願います。 *** ・注文後品切れや価格変動でキャンセルされる場合がございますので予めご了承願います。 ・当店でご購入された商品は、原則として、「個...

    • Express Series English for Customer Care [ Oxford University Press ]

    ショップ 楽天ブックス
    価格 ￥3,113 
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  • Oxford University Press Oxford University PressEnglish ISBN：9780194579063 洋書 NonーClassifiable（その他）

    • 洋書 Long Term Care Customer Service Instructor's Guide: Evidenced-Based Training for Skilled Nursing Homes, Assisted Living Facilities and Anyone Working With the Elderly

    ショップ Glomarket
    価格 ￥5,994 
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  • *** We ship internationally, so do not use a package forwarding service. We cannot ship to a package forwarding company address because of the Japanese customs regulation. If it is shipped and customs office does not let the package go, we do not make a refund. 【注意事項】 *** 特に注意してください。 *** ・個人ではない法人・団体名義での購入はできません。この場合税関で滅却されてもお客様負担になりますので御了承願います。 ・お名前にカタカナが入っている場合法人である可能性が高いため当店システムから自動保留します。カタカナで記載が必要な場合はカタカナ変わりローマ字で記載してください。 ・お名前またはご住所が法人・団体名義（XX株式会社等）、商店名などを含めている場合、または電話番号が個人のものではない場合、税関から法人名義でみなされますのでご注意ください。 ・転送サービス会社への発送もできません。この場合税関で滅却されてもお客様負担になりますので御了承願います。 *** ・注文後品切れや価格変動でキャンセルされる場合がございますので予めご了承願います。 ・当店でご購入された商品は、原則として、「個...

    • Rethinking Utility Customer Care Satisfying Your Always-Connected, Always-On Customers【電子書籍】[ Todd W. Arnold ]

    ショップ 楽天Kobo電子書籍ストア
    価格 ￥3,973 
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  • ＜p＞Is your customer care ready for our connected world? Ubiquitous digital communication has created a customer that's always connected, always on. Utilities are adopting digital communication to connect to the grid, the meter, and the customer. Rethinking Utility Customer Care examines the convergence of these two trends-the "smart customer" with smart energy-revealing the implications, challenges, and opportunities for utility customer service. In this provocative guide, you'll discover: ? How digital connectivity is disrupting traditional utility customer service models and the creative solutions required to remain current. ? Effective strategies for engaging your digitally connected customer. ? The new prerequisites for service excellence in a digital world and how to achieve them. ? A road map to transform your customer care and avoid irrelevancy in the competition for the customer relationship. ? How to turn your CSRs into customer service "resolutionaries." Utilities have d...

    • 【中古】Strategic Customer Care: An Evolutionary Approach to Increasing Customer Value and Profitability／Stanley A. Brown

    ショップ 買取王子
    価格 ￥677 
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  • Stanley A. Brown【商品状態など】シミあり。 中古品のため商品は多少のキズ・使用感がございます。画像はイメージです。記載ない限り帯・特典などは付属致しません。プロダクト、ダウンロードコードは使用できません。万が一、品質不備があった場合は返金対応致します。メーカーによる保証や修理を受けれない場合があります。(管理ラベルは跡が残らず剥がせる物を使用しています。）【2024/05/02 10:04:58 出品商品】

    • Perfect Customer Care【電子書籍】[ Ted Johns ]

    ショップ 楽天Kobo電子書籍ストア
    価格 ￥1,276 
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  • ＜p＞＜em＞＜strong＞Perfect Customer Care＜/strong＞＜/em＞ provides companies big and small with the answers to some of the most important business questions facing us today. Customers don't come back with those valuable repeat orders unless you show them you care about their satisfaction. That means showing them you know how to look after them, how to provide what they want -- plus that little bit extra. Everyone in the firm, from the boss to the receptionist, must play a part in converting each new customer into a thoroughly satisfied client whose future orders will drive your continuing success.＜/p＞ ＜p＞＜strong＞The ＜em＞Perfect＜/em＞ series＜/strong＞ is a range of practical guides that give clear and straightforward advice on everything from getting your first job to choosing your baby's name. Written by experienced authors offering tried-and-tested tips, each book contains all you need to get it right first time.＜/p＞画面が切り替わりますので、しばらくお待ち下さい。 ※...

    • Customer Care & Feeding The Ultimate B2b Selling Strategy【電子書籍】[ Caroline Perkins ]

    ショップ 楽天Kobo電子書籍ストア
    価格 ￥1,144 
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  • ＜p＞Customer Care & Feeding is a system of selling for business-to-business sales reps who want to grow their careers and increase their income. The CC&F system is based on the concept that if sales reps help their customers be profitable and only work with customers that they can help be profitable then profitability for the reps and for the reps companies will follow. The book is filled with examples and tips from successful sales professionals in the foodservice distribution industry, one of the most challenging selling environments. The principles of CC&F apply to face-to-face selling relationships in any industry. To support the wealth of customer-focused, solutions-selling ideas in the book, there are quizzes and discussion topics to ensure a valuable learning experience.＜/p＞画面が切り替わりますので、しばらくお待ち下さい。 ※ご購入は、楽天kobo商品ページからお願いします。※切り替わらない場合は、こちら をクリックして下さい。 ※このページからは注文できません。

    • Il Customer Care. Come Comportarsi con i Clienti, Fidelizzarli e Stimolare il Passaparola per il Successo della Tua Azienda. (Ebook Italiano - Anteprima Gratis) Come Comportarsi con i Clienti, Fidelizzarli e Stimolare il Passaparola per 【電子書籍】

    ショップ 楽天Kobo電子書籍ストア
    価格 ￥1,334 
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  • ＜p＞Programma di Il Customer Care＜br /＞ Come Comportarsi con i Clienti, Fidelizzarli e Stimolare il Passaparola per il Successo della Tua Azienda＜/p＞ ＜p＞COME CAPIRE IL CLIENTE E STIMOLARE IL PASSAPAROLA＜br /＞ Come ottenere un vantaggio competitivo e sostenibile.＜br /＞ Come orientare l'azienda alla Cultura del Servizio.＜br /＞ Le 7 tipologie del cliente: quali sono e come classificarle.＜/p＞ ＜p＞COME CONQUISTARE I CLIENTI E AUMENTARE LE QUOTE DI MERCATO＜br /＞ Come gestire il primo contatto telefonico tra cliente e azienda.＜br /＞ Come ottimizzare le tecniche di contatto con il cliente.＜br /＞ Come ottimizzare e predisporre le condizioni ambientali per l'incontro con i clienti.＜br /＞ Come prevenire le obiezioni del cliente e utilizzare a proprio vantaggio.＜/p＞ ＜p＞STRATEGIE AVANZATE PER UN SUCCESSO DURATURO E FIDELIZZAZIONE A LUNGO TERMINE＜br /＞ Come gestire i reclami dei clienti insoddisfatti.＜br /＞ Come prevenire la formazione dei contatti negativi dannosi...

    • Taking Your Customer Care? to the Next Level Customer Retention Depends Upon Customer Care【電子書籍】[ Steve Brubaker ]

    ショップ 楽天Kobo電子書籍ストア
    価格 ￥1,144 
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  • ＜p＞Companies spend big money and significant resources to acquire new customers, but they tend to give little thought on how to keep their business. Thats a big mistake! Nadji Tehrani and Steve Brubaker, both Customer Care experts, explore how to go the extra mile in keeping customers happy. Whether you work at a startup or an established organization, youll find proven strategies that will help you: define and deliver extraordinary Customer Care; duplicate the practices of companies that provide great customer service; avoid practices of companies that have failed to deliver on their promises; devote more resources to keeping current customers happy. develop incentives, policies, and training to encourage staff to solve problems. Examples from companies such as Ace Hardware, Amazon, American Express, Apple, Disney, The Ritz-Carlton, Starbucks, Southwest Airlines, Wine Enthusiast, and Zappos make this an essential guide for any professional who wants to forge stronger relationship...

    • The Interactive Instructor The definitive guide to excellent customer care on the gym floor【電子書籍】[ Kris Tynan ]

    ショップ 楽天Kobo電子書籍ストア
    価格 ￥1,334 
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  • ＜p＞The Interactive Instructor is billed as the definitive guide to excellent customer care on the gym floor. It provides practical answers and ideas to equip fitness staff and their managers with the skills they need, filling a much needed gap in an increasingly competitive market. The book begins by taking an honest look at why many gym instructors find interaction on the gym floor difficult, followed by an overview of the compelling research from industry organisations that clearly highlights the link between customer contact, customer satisfaction and customer retention. Chapter 3 lays some foundations in terms of having clear expectations of the instructor role from the get-go and having buy-in from everyone on what environment is desired within the gym. Chapters 4 and 5 suggest ways of looking at the customers in a new light: they all are in fact quite unique and view their gym experiences and exercise very differently from that of the average trainer or floor instructor. Lea...

    • At Your Service: 5-Star Customer Care for a Successful Dental Practice【電子書籍】[ Dr. Ann Marie Gorczyca, DMD, MPH, MS ]

    ショップ 楽天Kobo電子書籍ストア
    価格 ￥1,090 
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  • ＜p＞CULTURE＜/p＞ ＜p＞Customers will never love your dental practice until your team members love it first. A winning culture starts with leadership and is expressed through vision, mission, actions, expression of core values, and teamwork. Through positive communication, create and preserve a unique culture focused on the customer. Differentiate your office from other dental practices by nurturing a culture of service.＜/p＞ ＜p＞CARE＜/p＞ ＜p＞Focus and dedicate time and attention to your customer service experience. Maximize your opportunity to create delighted, fulfilled, and happy patients. Through friendliness, appreciation, service, and surprises, optimize team engagement in providing outstanding patient care. Delivering amazing service consistently elevates your practice to a level of excellence.＜/p＞ ＜p＞CLIMATE＜/p＞ ＜p＞By creating a climate of team empowerment, customer service management systems are implemented to eliminatemistakes, rework, breakdowns, inefficienc...

    • The Customer Success Professional's Handbook How to Thrive in One of the World's Fastest Growing Careers--While Driving Growth For Your Company【電子書籍】[ Ashvin Vaidyanathan ]

    ショップ 楽天Kobo電子書籍ストア
    価格 ￥2,738 
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  • ＜p＞＜strong＞The definitive “Customer Success Manager How-To-Guide” for the CSM profession from Gainsight, who brought you the market-leading ＜em＞Customer Success＜/em＞＜/strong＞＜/p＞ ＜p＞The Customer Success Manager has become a critical asset to organizations across the business landscape. As the subscription model has spread from the cloud and SaaS to more sectors of the economy, that pivotal role will only grow in importance. That’s because if you want to compete and thrive in this new environment, you need to put the customer at the center of your strategy. You need to recognize you’re no longer selling just a product. You’re selling an outcome. Customer Success Managers (CSM) are committed to capturing and delivering those outcomes by listening to their customers, understanding their needs, and adapting products and services to drive success. Although several existing resources address the customer success imperative, there is no authoritative instruction manual for th...

    • From Entrance To Exit Creating a Customer Service Mindset and Environment of Care【電子書籍】[ Valerie Russell ]

    ショップ 楽天Kobo電子書籍ストア
    価格 ￥1,067 
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  • ＜p＞With insight gained from over 35 years in customer service, author Valerie Russell shares how a company can create success and loyalty by focusing on the customer's experience from the parking lot to the exit.＜/p＞ ＜p＞Great customer service can often separate the struggling companies from the prosperous ones. By focusing on the customer experience, companies can build lasting trust and loyalty. However, since the pandemic and with the rise of our electronic, antisocial world, the quality of customer service across industries has been on the decline. Customer service is becoming a lost art.＜/p＞ ＜p＞From Entrance to Exit aims to reverse this downward trend by helping readers learn how to create an environment of customer care. After over 35 years of working in customer service, author Valerie Russell shares her tips and tools for producing great customer service from the moment the customer enters the parking lot to their exit and beyond.＜/p＞ ＜p＞Russell goes through cus...

    • The Customer Revolution in Healthcare: Delivering Kinder, Smarter, Affordable Care for All【電子書籍】[ David W. Johnson ]

    ショップ 楽天Kobo電子書籍ストア
    価格 ￥3,077 
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  • ＜p＞＜strong＞Customer-centric, market-driven solutions for fixing America’s broken healthcare systemーfrom one of the industry’s most innovative thought leaders.＜/strong＞＜/p＞ ＜p＞Healthcare accounts for nearly a fifth of the U.S. economy. Everyone agrees that the current system is broken and in desperate need of repair. It should cost less, tackle chronic disease, and promote health. It requires a massive shift in resources from acute services to better care management, behavioral health, and primary care services. The question isn’t what to do. It’s how to do it. The revolution starts by meeting and supporting consumers’ real health needs. It’s time for American healthcare to serve the people.＜/p＞ ＜p＞This is ＜em＞The Customer Revolution in Healthcare＜/em＞. Written by leading healthcare strategist and commentator David W. Johnson, this groundbreaking book is more than a wake-up call. It’s a point-by-point action plan to:＜/p＞ ＜p＞? Blow up the “Healthcare Industrial ...

    • Customer Service The Ultimate Guide to Customer Care, Customer Service Support and More【電子書籍】[ Kelly Montague ]

    ショップ 楽天Kobo電子書籍ストア
    価格 ￥606 
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  • ＜p＞Have you ever wondered what keeps customers’ loyalty on a certain product or service? One of the most considerable facts is keeping the people aspect of the business alive. Treating customers as individuals and not just representation of financial returns can give you the competitive edge. Having a good customer service is therefore vital for any businesses to sustain its operations. If you are in the service industry, a good customer service can be your bread and butter. By having good customer service, you can generate more profit as it will promote company loyalty.＜/p＞画面が切り替わりますので、しばらくお待ち下さい。 ※ご購入は、楽天kobo商品ページからお願いします。※切り替わらない場合は、こちら をクリックして下さい。 ※このページからは注文できません。

    • 洋書 Winning at Social Customer Care: How Top Brands Create Eng Experiences on Social Media

    ショップ Glomarket
    価格 ￥2,355 
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  • *** We ship internationally, so do not use a package forwarding service. We cannot ship to a package forwarding company address because of the Japanese customs regulation. If it is shipped and customs office does not let the package go, we do not make a refund. 【注意事項】 *** 特に注意してください。 *** ・個人ではない法人・団体名義での購入はできません。この場合税関で滅却されてもお客様負担になりますので御了承願います。 ・お名前にカタカナが入っている場合法人である可能性が高いため当店システムから自動保留します。カタカナで記載が必要な場合はカタカナ変わりローマ字で記載してください。 ・お名前またはご住所が法人・団体名義（XX株式会社等）、商店名などを含めている場合、または電話番号が個人のものではない場合、税関から法人名義でみなされますのでご注意ください。 ・転送サービス会社への発送もできません。この場合税関で滅却されてもお客様負担になりますので御了承願います。 *** ・注文後品切れや価格変動でキャンセルされる場合がございますので予めご了承願います。 ・当店でご購入された商品は、原則として、「個...

    • Strategic Marketing For Health Care Organizations Building A Customer-Driven Health System【電子書籍】[ Philip Kotler ]

    ショップ 楽天Kobo電子書籍ストア
    価格 ￥12,536 
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  • ＜p＞This much-needed text offers an authoritative introduction to strategic marketing in health care and presents a wealth of ideas for gaining the competitive edge in the health care arena. Step by step the authors show how real companies build and implement effective strategies. It includes marketing approaches through a wide range of perspectives: hospitals, physician practices, social marketing, international health, managed care, pharmaceuticals, and biotechnology. With ＜em＞Strategic Marketing for Health Care Organizations＜/em＞, students and future administrators will have a guide to the most successful strategies and techniques, presented ready to apply by the most knowledgeable authors.＜/p＞画面が切り替わりますので、しばらくお待ち下さい。 ※ご購入は、楽天kobo商品ページからお願いします。※切り替わらない場合は、こちら をクリックして下さい。 ※このページからは注文できません。
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