customer success

customer successの商品一覧です。「カスタマーサクセスサブスクリプション時代に求められる「顧客の成功」10の原則 / 原タイトル:CUSTOMER SUCCESS[本/雑誌] / ニック・メータ/著ダン・スタインマン/著リンカーン・マーフィー/著バーチャレクス・コンサルティング株式会社/訳」(￥2,090)や「The Customer Success Economy Why Every Aspect of Your Business Model Needs A Paradigm Shift【電子書籍】[ Nick Mehta ]」(￥2,408)、「Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue CUSTOMER SUCCESS [ Nick Mehta ]」(￥5,068)など

jsound

ネット通販サイトを一括検索！

customer success

Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue CUSTOMER SUCCESS Nick Mehta

Customer Management - Simple Steps to Win, Insights and Opportunities for Maxing Out Success【電子書籍】 Gerard Blokdijk

Summary of Wayne McCulloch 039 s The Seven Pillars of Customer Success【電子書籍】 Everest Media

Affiliate Partner Success Secrets 2nd Edition How YOU Too Can Make An Awesome Living Selling Other People 039 s Products - Without Having To Create Them Or Offer Customer Support 【電子書籍】 Thrivelearning Institute Library

Reimagine Customer Success Designing Organizations Around Customer Value【電子書籍】 Sasi Yajamanyam

Scaling Customer Success Building the Customer Success Center of Excellence【電子書籍】 Chitra Madhwacharyula

The Seven Pillars of Customer Success A Proven Framework to Drive Impactful Client Outcomes for Your Company【電子書籍】 Wayne McCulloch

洋書 Extra Mile: 500 Customer Service Tips for Success: Tools to Attract, Satisfy, Retain Even the Most Difficult Customer

No-Fear Sales A Real-World Guide to Customer-Focused Sales Success【電子書籍】 Crystal D. Smith

Closing the Sale: 5 Sales Skills for Achieving Win-Win Outcomes and Customer Success (Sales Book, fo CLOSING THE SALE Craig Christensen

Customer Success How Innovative Companies Are Reducing Churn and Growing Recurring Revenue【電子書籍】 Nick Mehta

Building a Customer Service Culture The Seven Service Elements of Customer Success【電子書籍】 Bob Hobbi

How to Leverage Endless Sales for Business Success and Growth Create an Effective Everlasting Sales Strategy and Adopt a Customer Engagement Selling Strategy【電子書籍】 Tobias Chibuike

The Customer Success Professional 039 s Handbook How to Thrive in One of the World 039 s Fastest Growing Careers--While Driving Growth For Your Company【電子書籍】 Ashvin Vaidyanathan

カスタマーサクセスプロフェッショナル顧客の成功を支え持続的な利益成長をもたらす仕事のすべて / 原タイトル:THE CUSTOMER SUCCESS PROFESSIONAL’S HANDBOOK 本/雑誌 / アシュヴィンヴァイドゥヤネイサン/著ルーベンラバゴ/著弘子ラザヴィ/訳

The Commonwealth of Self Interest Business Success Through Customer Engagement【電子書籍】 Paul Greenberg

Customer Success Management A Complete Guide - 2021 Edition【電子書籍】 Gerardus Blokdyk

カスタマーサクセスサブスクリプション時代に求められる「顧客の成功」10の原則 / 原タイトル:CUSTOMER SUCCESS[本/雑誌] / ニック・メータ/著ダン・スタインマン/著リンカーン・マーフィー/著バーチャレクス・コンサルティング株式会社/訳

ショップネオウィング楽天市場店

価格￥2,090

商品の詳細ページへ(楽天市場)

商品の説明

ご注文前に必ずご確認ください＜商品説明＞カスタマーサクセスはなぜ、どれほど重要なのか。どうすれば定期収益を育てられるのか。組織とマネジメントはどう変わるべきなのか。先進的な企業はどんな取り組みをしているのか。カスタマーサクセスの最前線で活躍する著者らが明解かつ実践的に語ったバイブルの邦訳版。＜収録内容＞第1部カスタマーサクセスの歴史、組織、必要性(サブスクリプションの津波—カスタマーサクセスの緊急性が急に高まった理由カスタマーサクセス戦略—新たな組織と従来のビジネスモデルとを比較する定期収益型でないビジネスにおけるカスタマーサクセス)第2部カスタマーサクセスの10原則(カスタマーサクセスの実践原則1 正しい顧客に販売しよう原則2 顧客とベンダーは何もしなければ離れるほか)第3部 CCO、テクノロジー、未来(最高顧客責任者(CCO)の登場カスタマーサクセスのテクノロジー未来はどうなっていくのか)＜商品詳細＞商品番号：NEOBK-2237772Nick Meter / Cho Dan Stein Man / Cho Rinkan Mafui / Cho Bar Cha Re Kusu Consulting Kabushikigaisha / Yaku / Customer Success Subscription Jidai Ni Motomerareru ”Kokyaku No Seiko” 10...

The Customer Success Economy Why Every Aspect of Your Business Model Needs A Paradigm Shift【電子書籍】[ Nick Mehta ]

ショップ楽天Kobo電子書籍ストア

価格￥2,408

商品の詳細ページへ(楽天市場)

商品の説明

＜p＞If leaders aren't integrating their digital offerings into a philosophy of Customer Success, they will be defeated in the next decade, because technical excellence and other traditional competitive advantages are becoming too easy to imitate.＜/p＞＜p＞＜em＞The Customer Success Economy＜/em＞ offers examples and specifics of how companies can transform. It addresses the pains of transforming organizational charts, leadership roles, responsibilities, and strategies so the whole company works together in total service to the customer.＜/p＞＜ul＞＜li＞Shows leaders how their digital implementations will make them more Amazon-like＜/li＞＜li＞Helps you deliver recurring revenue＜/li＞＜li＞Shows you how to embrace customer retention＜/li＞＜li＞Demonstrates the importance of "churning" less＜/li＞＜/ul＞＜p＞Get that competitive advantage in the most relevant and important arena todayーmaking and cultivating happy customers.＜/p＞画面が切り替わりますので、しばらくお待ち下...

Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue CUSTOMER SUCCESS [ Nick Mehta ]

ショップ楽天ブックス

価格￥5,068

商品の詳細ページへ(楽天市場)

商品の説明

CUSTOMER SUCCESS Nick Mehta Dan Steinman Lincoln Murphy WILEY2016 Hardcover English ISBN：9781119167969 洋書 Business & SelfーCulture（ビジネス） Business & Economics

Customer Management - Simple Steps to Win, Insights and Opportunities for Maxing Out Success【電子書籍】[ Gerard Blokdijk ]

ショップ楽天Kobo電子書籍ストア

価格￥3,524

商品の詳細ページへ(楽天市場)

商品の説明

＜p＞Starting out with Customer Management means being unsure about what to do, how to start and how to get the most out of it; preparing for success, and avoiding failure.＜/p＞＜p＞There is enormous satisfaction in seeing the change succeed, overcoming the obstacles in the way to reap the rewards and benefits that using Customer Management brings.＜/p＞＜p＞Don't embark on the change unprepared or it will be doomed to fail. But it's my guess that since you're reading this, the forces of change have already been set in motion, and there is no going back.＜/p＞＜p＞What you need is the resources, knowledge, and confidence required to overcome uncertainty and face Customer Management changes.＜/p＞＜p＞The job can be accomplished by having a roadmap and experiences from previous Customer Management changes.＜/p＞＜p＞This is where this book is your guide and roadmap. You will be able to relate to the experiences laid out in its resources covering all aspects of any Customer Mana...

Summary of Wayne McCulloch's The Seven Pillars of Customer Success【電子書籍】[ ? Everest Media ]

ショップ楽天Kobo電子書籍ストア

価格￥500

商品の詳細ページへ(楽天市場)

商品の説明

＜p＞Please note: This is a companion version & not the original book. Sample Book Insights: #1 When you’re a single mother, your grandparents are your guardians. In customer success, we want our customer success team to be self-sufficient. We want them to be able to navigate to a better place when things go wrong, and they should be prepared to find their way home. In this chapter, we’re going to start talking about the customer success tools and language you can use to help you get yourself out of whatever situation you find yourself in. You’re going to learn how customer success is different from other roles in the company, and you’re going to find out what it takes to become a customer success rockstar. -＞ In customer success, we want our customer success team to be self-sufficient. #2 Customer success is about getting yourself out of whatever situation you find yourself in, and it involves both logo and revenue churn. #3 Customer lifetime value is a metric that measures custom...

Affiliate Partner Success Secrets 2nd Edition How YOU Too Can Make An Awesome Living Selling Other People's Products - Without Having To Create Them Or Offer Customer Support!【電子書籍】[ Thrivelearning Institute Library ]

ショップ楽天Kobo電子書籍ストア

価格￥132

商品の詳細ページへ(楽天市場)

商品の説明

＜p＞＜strong＞What exactly is affiliate marketing?＜/strong＞＜/p＞＜p＞Affiliate marketing is the single fastest growth industry on the Internet. It's also true that affiliate marketing is one of the fastest and most creative ways to make money and have a career on the Internet.＜/p＞＜p＞Simply put, affiliate marketing is selling products on a commission basis.＜/p＞＜p＞You own a business that advertises and sells products for other companies. You may have a product of your own to begin with or not.＜/p＞＜p＞One of the most popular methods of promoting web businesses is affiliate marketing. An affiliate marketer is rewarded for every visitor, subscriber and/or customer provided through his efforts. It is a modern variation of the practice of paying finder's-fees for the introduction of new clients to a business.＜/p＞＜p＞＜em＞Today, affiliate marketing is the single fastest growth industry on the Internet.＜/em＞ It's also true that affiliate marketing is one of the fast...

Reimagine Customer Success Designing Organizations Around Customer Value【電子書籍】[ Sasi Yajamanyam ]

ショップ楽天Kobo電子書籍ストア

価格￥1,020

商品の詳細ページへ(楽天市場)

商品の説明

＜p＞Each major economic shift from the Industrial age to the Digital age has given rise to new sets of management practices. Yet, we have not changed how companies are organized and teams are managed to reflect the needs of the Digital age. ＜em＞Reimagine Customer Success＜/em＞ explores how to design organizations that manage customer relationships, with a focus on organization-wide alignment around the customer and what success means to them. In this book, you'll learn about a new model for customer success, with some key insights focused on:＜/p＞＜ul＞＜li＞Building a common understanding of customers.＜/li＞＜li＞Transforming organizational models in an effort to deliver exceptional customer experience.＜/li＞＜li＞Changing how customer-facing functions are managed - who is hired, how work is done, and which system investments are made.＜/li＞＜/ul＞＜p＞If you believe customers are the growth engine for your company, want to bring a customer-centric mindset to life, or...

Scaling Customer Success Building the Customer Success Center of Excellence【電子書籍】[ Chitra Madhwacharyula ]

ショップ楽天Kobo電子書籍ストア

価格￥4,254

商品の詳細ページへ(楽天市場)

商品の説明

＜p＞Customer Success is a relatively a new discipline that focuses on maximizing customer business value and outcomes realization. Practitioners focus on customer adoption, customer experience and then positive correlation, organic growth and retention is achieved. This book will provide a practical guide for operationalizing the Customer Success function and methodologies.＜/p＞＜p＞As we now step into the next phase of Customer Success, a phase of growth and standardization, it becomes important to start thinking about how to effectively scale this extremely important function. You'll see how to go from just offering a taste of Customer Success experience to your top customers, to offering it to all your customers, irrespective of their tier, spending, and current growth potential. As you expand the scope of Customer Success across all your customers, it becomes very important to understand how to operationalize Customer Success, how to convert the philosophies and ideas and bes...

The Seven Pillars of Customer Success A Proven Framework to Drive Impactful Client Outcomes for Your Company【電子書籍】[ Wayne McCulloch ]

ショップ楽天Kobo電子書籍ストア

価格￥1,334

商品の詳細ページへ(楽天市場)

商品の説明

＜p＞As a customer success leader, whose insight do you rely on for success? Your field is still maturing, yet your profession is one of the fastest growing in the world. There are tons of books and blogs written by success professionals sharing their experiences and strategies, but how do you know what will work for your specific situation? Whose advice is the expertise you can trust? Wayne McCulloch has more than 25 years of experience in the software industryーyears spent in training, adoption, and customer experience, the building blocks for customer success. Now he's sharing what he knows as a chief customer officer leading global success functions. In The Seven Pillars of Customer Success, Wayne provides an adaptable framework for building a strong customer success organization. From customer journey actions to the development of transformation advisors, you'll read detailed examples of how companies have put these seven pillars to the test. To create a culture of customer suc...

洋書 Extra Mile: 500 Customer Service Tips for Success: Tools to Attract, Satisfy, & Retain Even the Most Difficult Customer

ショップ Glomarket

価格￥3,847

商品の詳細ページへ(楽天市場)

商品の説明

*** We ship internationally, so do not use a package forwarding service. We cannot ship to a package forwarding company address because of the Japanese customs regulation. If it is shipped and customs office does not let the package go, we do not make a refund. 【注意事項】 *** 特に注意してください。 *** ・個人ではない法人・団体名義での購入はできません。この場合税関で滅却されてもお客様負担になりますので御了承願います。・お名前にカタカナが入っている場合法人である可能性が高いため当店システムから自動保留します。カタカナで記載が必要な場合はカタカナ変わりローマ字で記載してください。・お名前またはご住所が法人・団体名義（XX株式会社等）、商店名などを含めている場合、または電話番号が個人のものではない場合、税関から法人名義でみなされますのでご注意ください。・転送サービス会社への発送もできません。この場合税関で滅却されてもお客様負担になりますので御了承願います。 *** ・注文後品切れや価格変動でキャンセルされる場合がございますので予めご了承願います。・当店でご購入された商品は、原則として、「個...

No-Fear Sales A Real-World Guide to Customer-Focused Sales Success【電子書籍】[ Crystal D. Smith ]

ショップ楽天Kobo電子書籍ストア

価格￥1,470

商品の詳細ページへ(楽天市場)

商品の説明

＜p＞A career in sales offers a unique opportunity for the salesperson to determine their own salary! But even though hundreds of companies are posting sales positions, many people are too afraid to step into the role. Or perhaps you are new to sales and you haven't quite found your path to closing more sales each month.＜/p＞＜p＞No-Fear Sales: A Real-World Guide to Customer-Focused Sales Success is a compilation of sales basics and professional coaching strategies that I have used to help my sales managers achieve their sales goals and ultimately increase their income.＜/p＞＜p＞If you are considering a career in sales or perhaps you've started a sales position or business and need a roadmap to the sales process, this book will give you the foundation you need to overcome your fears and sell with confidence!＜/p＞画面が切り替わりますので、しばらくお待ち下さい。 ※ご購入は、楽天kobo商品ページからお願いします。※切り替わらない場合は、こちらをクリックして下さい。 ※このページからは注...

Closing the Sale: 5 Sales Skills for Achieving Win-Win Outcomes and Customer Success (Sales Book, fo CLOSING THE SALE [ Craig Christensen ]

ショップ楽天ブックス

価格￥2,059

商品の詳細ページへ(楽天市場)

商品の説明

CLOSING THE SALE Craig Christensen Dennis Susa Sean Frontz FRANKLIN COVEY2019 Paperback English ISBN：9781642500936 洋書 Business & SelfーCulture（ビジネス） Business & Economics

Customer Success How Innovative Companies Are Reducing Churn and Growing Recurring Revenue【電子書籍】[ Nick Mehta ]

ショップ楽天Kobo電子書籍ストア

価格￥2,613

商品の詳細ページへ(楽天市場)

商品の説明

＜p＞Your business success is now forever linked to the success of your customers Customer Success is the groundbreaking guide to the exciting new model of customer management. Business relationships are fundamentally changing. In the world B.C. (Before Cloud), companies could focus totally on sales and marketing because customers were often 'stuck' after purchasing. Therefore, all of the 'post-sale' experience was a cost center in most companies. In the world A.B. (After Benioff), with granular per-year, per-month or per-use pricing models, cloud deployments and many competitive options, customers now have the power. As such, B2B vendors must deliver success for their clients to achieve success for their own businesses.＜/p＞＜p＞Customer success teams are being created in companies to quarterback the customer lifecycle and drive adoption, renewals, up-sell and advocacy. The Customer Success philosophy is invading the boardroom and impacting the way CEOs think about their business...

Building a Customer Service Culture The Seven Service Elements of Customer Success【電子書籍】[ Bob Hobbi ]

ショップ楽天Kobo電子書籍ストア

価格￥9,079

商品の詳細ページへ(楽天市場)

商品の説明

＜p＞The tenets of excellent customer service are central to any organization that creates or delivers products or services In fact, excellent customer service is a bigger differentiator today than it was twenty years ago. Customers are hungry for good service; they are hungry to establish long-term relationships with those who provide not only a one-time solution but serve as a long-term resource. There is a problem, however. Organizations and the people who work within them have difficulty implementing the principles of customer service. The vast majority of books and training materials on customer service teach the concepts, but do not provide the tools to implement them. In The Seven ServiceElements of Customer Success, we take you on an enjoyable journey where you will learn about the foundational principles of customer service and acquire the tools to implement those principles. These application tools will help make you more successful in your job and simultaneously contribut...

How to Leverage Endless Sales for Business Success and Growth Create an Effective Everlasting Sales Strategy and Adopt a Customer Engagement Selling Strategy【電子書籍】[ Tobias Chibuike ]

ショップ楽天Kobo電子書籍ストア

価格￥606

商品の詳細ページへ(楽天市場)

商品の説明

＜p＞Using Automation to Streamline Your Sales Processes & Increase Efficiency automation tools for sales teams, customer relationship management system CRM) A CRM is a customer relationship management system. Businesses often use it to create and manage their customers, contacts, suppliers, sales pipelines, and campaigns. The CRM allows the company to effectively direct customer activities and track what's happening with each customer. Automation tools for sales teams - Tools that automate manual processes to increase efficiency and reduce the time for a team member to complete tasks. These tools may include chatbots, social media automation software, and web-based email automation software that can be used across different platforms or systems, including webmail and desktop email clients...Some activity patterns can be automated and, therefore, computerized, which helps to increase productivity by enabling the automation of repetitive tasks. These include exporting information fro...

The Customer Success Professional's Handbook How to Thrive in One of the World's Fastest Growing Careers--While Driving Growth For Your Company【電子書籍】[ Ashvin Vaidyanathan ]

ショップ楽天Kobo電子書籍ストア

価格￥2,738

商品の詳細ページへ(楽天市場)

商品の説明

＜p＞＜strong＞The definitive “Customer Success Manager How-To-Guide” for the CSM profession from Gainsight, who brought you the market-leading ＜em＞Customer Success＜/em＞＜/strong＞＜/p＞＜p＞The Customer Success Manager has become a critical asset to organizations across the business landscape. As the subscription model has spread from the cloud and SaaS to more sectors of the economy, that pivotal role will only grow in importance. That’s because if you want to compete and thrive in this new environment, you need to put the customer at the center of your strategy. You need to recognize you’re no longer selling just a product. You’re selling an outcome. Customer Success Managers (CSM) are committed to capturing and delivering those outcomes by listening to their customers, understanding their needs, and adapting products and services to drive success. Although several existing resources address the customer success imperative, there is no authoritative instruction manual for th...

Customer Loyalty Program - Simple Steps to Win, Insights and Opportunities for Maxing Out Success【電子書籍】[ Gerard Blokdijk ]

ショップ楽天Kobo電子書籍ストア

価格￥2,670

商品の詳細ページへ(楽天市場)

商品の説明

＜p＞The one-stop-source powering Customer Loyalty Program success, jam-packed with ready to use insights for results, loaded with all the data you need to decide how to gain and move ahead.＜/p＞＜p＞Based on extensive research, this lays out the thinking of the most successful Customer Loyalty Program knowledge experts, those who are adept at continually innovating and seeing opportunities.＜/p＞＜p＞This is the first place to go for Customer Loyalty Program innovation - INCLUDED are numerous real-world Customer Loyalty Program blueprints, presentations and templates ready for you to access and use.＜/p＞＜p＞Also, if you are looking for answers to one or more of these questions then THIS is the title for you:＜/p＞＜p＞What's a good customer loyalty program business model? How do I calculate the profitability of an online customer loyalty program? What are some of the best case studies of a successful customer loyalty program? ...and much more…＜/p＞画面が切り替わりますので、...

カスタマーサクセス・プロフェッショナル顧客の成功を支え、持続的な利益成長をもたらす仕事のすべて / 原タイトル:THE CUSTOMER SUCCESS PROFESSIONAL’S HANDBOOK[本/雑誌] / アシュヴィン・ヴァイドゥヤネイサン/著ルーベン・ラバゴ/著弘子ラザヴィ/訳

ショップネオウィング楽天市場店

価格￥2,530

商品の詳細ページへ(楽天市場)

商品の説明

ご注文前に必ずご確認ください＜商品説明＞単なるモノを売るのではなく、結果を売ること。売って終わりではなく、顧客を成功に導くこと。顧客に耳を傾け、ニーズを理解し、顧客が製品やサービスを使って成果を得られるよう導く仕事—カスタマーサクセスマネジメントが、これからのビジネスの成功の鍵を握っている。本書はこの職務に携わる人、今後携わる人のために第一線で活躍する実務家が著したハンドブック。カスタマーサクセスの定義や背景にある潮流から、担当者に求められるスキル、日々の実践、契約更新・拡大・顧客維持の実践的な戦術、カスタマーサクセスチームの構築・管理など、基礎から実践の指針まで網羅的に解説している。担当者レベルから上級管理者・経営レベルまでカスタマーサクセスに関わるすべての人の必携書。＜収録内容＞第1部カスタマーサクセスとは何か、なぜそれは素晴らしい仕事なのか(カスタマーサクセスマネジメント—新たなプロフェッショナル職の登場カスタマーサクセスマネジャーの役割とは)第2部優れたカスタマーサクセスマネジャーの必須スキル(あるカスタマーサクセスマネジャーの1日変わり続けるビジネス界で求められるカスタマーサク...

The Commonwealth of Self Interest Business Success Through Customer Engagement【電子書籍】[ Paul Greenberg ]

ショップ楽天Kobo電子書籍ストア

価格￥2,837

商品の詳細ページへ(楽天市場)

商品の説明

＜p＞Twenty-first century customers are demanding more than ever - they will communicate with a company in whatever channel they need to at the time they want to. They want their interactions with the company to be seamless, convenient and simple. They want to get whatever it is they want to do with your company done as fast as possible. AND they want more than just good products and services, products, services, the tools they need to control their interactions with your company and consumable experiences. All in all, if you can't compete by engaging them in ways that make them want to come back to you, you lose.＜/p＞＜p＞While this is a complex effort, because you have to satisfy the needs of potentially millions of customers (you want that right? Millions), it is simple in its fundamental principle - if a customer likes you and continues to like you they will continue to do business with you. If they don't they won't. Simple, but the execution isn't because you have to identify...

Customer Success Management A Complete Guide - 2021 Edition【電子書籍】[ Gerardus Blokdyk ]

ショップ楽天Kobo電子書籍ストア

価格￥6,167

商品の詳細ページへ(楽天市場)

商品の説明

＜p＞Are there any specific numbers or metrics you aim for to know if something is successful?＜/p＞＜p＞Does your organization make an effort to stay close to its customers and solicit opinions?＜/p＞＜p＞How can units work differently ? and work together differently ? in a more connected way?＜/p＞＜p＞How successful is your current marketing campaign that is, how much buzz has it generated?＜/p＞＜p＞How will people be informed and introduced to the expectations and deliverables of roles?＜/p＞＜p＞What if your customers could access your services online, at any time and from any device?＜/p＞＜p＞What qualities does your ideal target have in order to be successful in working with you?＜/p＞＜p＞What techniques have you found successful in dealing with challenging and upset customers?＜/p＞＜p＞Where are the key investment areas that will maximize the contribution to the new vision?＜/p＞＜p＞Which factors influence a SaaS organizations approach to customer success manag...

キーワード検索

リンク

Supported by 楽天ウェブサービス

上に戻る