service design for business

service design for businessの商品一覧です。「洋書 Design and Control of Workflow Processes: Business Process Management for the Service Industry (Lecture Notes in Computer Science)」(￥11,951)や「Design for Six Sigma for Service, Chapter 4 - Customer Survey Design, Administration, and Analysis【電子書籍】[ Kai Yang ]」(￥789)、「Design for Six Sigma for Service, Chapter 12 - Theory of Constraints【電子書籍】[ Kai Yang ]」(￥789)など

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service design for business

洋書 Design and Control of Workflow Processes: Business Process Management for the Service Industry (Lecture Notes in Computer Science)

Design for Six Sigma for Service, Chapter 4 - Customer Survey Design, Administration, and Analysis【電子書籍】 Kai Yang

Design for Six Sigma for Service, Chapter 12 - Theory of Constraints【電子書籍】 Kai Yang

Design for Six Sigma for Service, Chapter 11 - Statistical Basics and Six Sigma Metrics【電子書籍】 Kai Yang

Design for Six Sigma for Service, Chapter 5 - Customer Value Management【電子書籍】 Kai Yang

Service Design for Urban Commons【電子書籍】 Anna Meroni

Service Design For Business A Complete Guide - 2021 Edition【電子書籍】 Gerardus Blokdyk

Service Design for Business A Practical Guide to Optimizing the Customer Experience【電子書籍】 Ben Reason

Human-Centered Service Design for Healthcare Transformation Development, Innovation, Change【電子書籍】

Design for Six Sigma for Service, Chapter 10 - Design and Improvement of Service Processes--Process Management【電子書籍】 Kai Yang

Design for Six Sigma for Service, Chapter 2 - Design for Six Sigma Road Map for Service【電子書籍】 Kai Yang

Human-centred design for IT service management【電子書籍】 Katrina MacDermid

Service Design Practices for Healthcare Innovation Paradigms, Principles, Prospects【電子書籍】

洋書 Community MATTEers: Service-Learning in Engaged Design and Planning (Earthscan Tools for Community Planning)

Design for Six Sigma for Service, Chapter 6 - Quality Function Deployment【電子書籍】 Kai Yang

Design for Six Sigma for Service【電子書籍】 Kai Yang

Business Engineering and Service Design with Applications for Health Care Institutions【電子書籍】 Oscar Barros

Design for Six Sigma for Service, Chapter 9 - Theory of Inventive Problem Solving (TRIZ)【電子書籍】 Kai Yang

Electric Vehicle Sharing Services for Smarter Cities The Green Move project for Milan: from service design to technology deployment【電子書籍】

洋書 Design and Control of Workflow Processes: Business Process Management for the Service Industry (Lecture Notes in Computer Science)

ショップ Glomarket

価格￥11,951

商品の詳細ページへ(楽天市場)

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*** We ship internationally, so do not use a package forwarding service. We cannot ship to a package forwarding company address because of the Japanese customs regulation. If it is shipped and customs office does not let the package go, we do not make a refund. 【注意事項】 *** 特に注意してください。 *** ・個人ではない法人・団体名義での購入はできません。この場合税関で滅却されてもお客様負担になりますので御了承願います。・お名前にカタカナが入っている場合法人である可能性が高いため当店システムから自動保留します。カタカナで記載が必要な場合はカタカナ変わりローマ字で記載してください。・お名前またはご住所が法人・団体名義（XX株式会社等）、商店名などを含めている場合、または電話番号が個人のものではない場合、税関から法人名義でみなされますのでご注意ください。・転送サービス会社への発送もできません。この場合税関で滅却されてもお客様負担になりますので御了承願います。 *** ・注文後品切れや価格変動でキャンセルされる場合がございますので予めご了承願います。・当店でご購入された商品は、原則として、「個...

Design for Six Sigma for Service, Chapter 4 - Customer Survey Design, Administration, and Analysis【電子書籍】[ Kai Yang ]

ショップ楽天Kobo電子書籍ストア

価格￥789

商品の詳細ページへ(楽天市場)

商品の説明

The following is a chapter from Kai Yang's ＜i＞Design for Six Sigma for Service＜/i＞. This comprehensive handbook aggressively tackles the difficulties involved in applying rigorous Six Sigma statistical methods to service environments. It delivers solid, effective solutions that can help your organization achieve measurable gains in customer satisfaction, cost reduction, value improvement, change management, and process performance. Featuring detailed design guidance and valuable tips, this book provides the specifics you need to create product value through improved service practices.画面が切り替わりますので、しばらくお待ち下さい。 ※ご購入は、楽天kobo商品ページからお願いします。※切り替わらない場合は、こちらをクリックして下さい。 ※このページからは注文できません。

Design for Six Sigma for Service, Chapter 12 - Theory of Constraints【電子書籍】[ Kai Yang ]

ショップ楽天Kobo電子書籍ストア

価格￥789

商品の詳細ページへ(楽天市場)

商品の説明

The following is a chapter from Kai Yang's ＜i＞Design for Six Sigma for Service＜/i＞. This comprehensive handbook aggressively tackles the difficulties involved in applying rigorous Six Sigma statistical methods to service environments. It delivers solid, effective solutions that can help your organization achieve measurable gains in customer satisfaction, cost reduction, value improvement, change management, and process performance. Featuring detailed design guidance and valuable tips, this book provides the specifics you need to create product value through improved service practices.画面が切り替わりますので、しばらくお待ち下さい。 ※ご購入は、楽天kobo商品ページからお願いします。※切り替わらない場合は、こちらをクリックして下さい。 ※このページからは注文できません。

Design for Six Sigma for Service, Chapter 11 - Statistical Basics and Six Sigma Metrics【電子書籍】[ Kai Yang ]

ショップ楽天Kobo電子書籍ストア

価格￥789

商品の詳細ページへ(楽天市場)

商品の説明

The following is a chapter from Kai Yang's ＜i＞Design for Six Sigma for Service＜/i＞. This comprehensive handbook aggressively tackles the difficulties involved in applying rigorous Six Sigma statistical methods to service environments. It delivers solid, effective solutions that can help your organization achieve measurable gains in customer satisfaction, cost reduction, value improvement, change management, and process performance. Featuring detailed design guidance and valuable tips, this book provides the specifics you need to create product value through improved service practices.画面が切り替わりますので、しばらくお待ち下さい。 ※ご購入は、楽天kobo商品ページからお願いします。※切り替わらない場合は、こちらをクリックして下さい。 ※このページからは注文できません。

Design for Six Sigma for Service, Chapter 5 - Customer Value Management【電子書籍】[ Kai Yang ]

ショップ楽天Kobo電子書籍ストア

価格￥789

商品の詳細ページへ(楽天市場)

商品の説明

The following is a chapter from Kai Yang's ＜i＞Design for Six Sigma for Service＜/i＞. This comprehensive handbook aggressively tackles the difficulties involved in applying rigorous Six Sigma statistical methods to service environments. It delivers solid, effective solutions that can help your organization achieve measurable gains in customer satisfaction, cost reduction, value improvement, change management, and process performance. Featuring detailed design guidance and valuable tips, this book provides the specifics you need to create product value through improved service practices.画面が切り替わりますので、しばらくお待ち下さい。 ※ご購入は、楽天kobo商品ページからお願いします。※切り替わらない場合は、こちらをクリックして下さい。 ※このページからは注文できません。

Service Design for Urban Commons【電子書籍】[ Anna Meroni ]

ショップ楽天Kobo電子書籍ストア

価格￥6,076

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商品の説明

＜p＞This book explores the application of service design to urban commons. It originates from a project developed by the research group of POLIMI DESIS Lab of Politecnico di Milano, aimed at imagining the future of the Reggio Emilia Ducal Palace and its park - the Reggia di Rivalta. The peculiarity of the project lays in the idea that the design of a (public) space should be informed by the design of its services, because the development of specific activities actually builds a fundamental part of the identity of a place, conceiving both the tangible and intangible dimensions as part of a single creative process. The combination of a participatory process and the integration of spatial and service design led to infrastructuring a multi-stakeholder participatory action research of envisioning the future of a public good. This effort has been thus framed into a working methodology, specific tools and progressive outputs, which are defined as Service Master Planning (the process), and...

Service Design For Business A Complete Guide - 2021 Edition【電子書籍】[ Gerardus Blokdyk ]

ショップ楽天Kobo電子書籍ストア

価格￥6,167

商品の詳細ページへ(楽天市場)

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＜p＞Are methods only applicable to variability of design-time or run-time quality attributes?＜/p＞＜p＞Are there additional, complimentary products/services you will introduce in the future?＜/p＞＜p＞Have operational interfaces been specified for existing related equipment and services?＜/p＞＜p＞Have you considered what happens before your customer gets in touch with your services?＜/p＞＜p＞How does the design ensure that the service is designed with security in the forefront?＜/p＞＜p＞How is the ability to back up and recover the service during deployment being dealt with?＜/p＞＜p＞How will the service be accessed, and how will participants be retained in the service?＜/p＞＜p＞What are the design factors of service orientation as an IS engineering design paradigm?＜/p＞＜p＞What should future product platforms look like for really new product/service designs?＜/p＞＜p＞What suite design provides the most efficient workflow for your staff and flow of clients?＜/p＞ ...

Service Design for Business A Practical Guide to Optimizing the Customer Experience【電子書籍】[ Ben Reason ]

ショップ楽天Kobo電子書籍ストア

価格￥2,408

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商品の説明

＜p＞＜strong＞A practical approach to better customer experience through service design＜/strong＞＜/p＞＜p＞＜em＞Service Design for Business＜/em＞ helps you transform your customer's experience and keep them engaged through the art of intentional service design. Written by the experts at Livework, this practical guide offers a tangible, effective approach for better responding to customers' needs and demands, and provides concrete strategy that can be implemented immediately. You'll learn how taking a design approach to problem solving helps foster creativity, and how to apply it to the real issues that move businesses forward. Highly visual and organized for easy navigation, this quick read is a handbook for connecting market factors to the organizational challenge of customer experience by seeing your company through the customers' eyes.＜/p＞＜p＞Livework pioneered the service design industry, and guides organizations including Sony, the British Government, Volkswagen Proct...

Human-Centered Service Design for Healthcare Transformation Development, Innovation, Change【電子書籍】

ショップ楽天Kobo電子書籍ストア

価格￥9,723

商品の詳細ページへ(楽天市場)

商品の説明

＜p＞This book explores the use of human-centered service design. Through a variety of case studies and best practices, it highlights ways to systematically improve the provision of healthcare services to different target and age groups in order to understand customer expectations and needs. The book also offers new insights into the dyadic relationship between service provider and customer, each of which has their own set of goals, purposes, and benefits and must cope with a scarcity of resources and opportunities to optimize and design.＜/p＞＜p＞Written by recognized experts, scholars, and practitioners, this book demonstrates how, where, and when to successfully apply human-centered service design at multiple levels, including corporate, departmental, and product/service. Value-added services are not only assessed in terms of their effectiveness, efficiency, and productivity, but also bearing in mind human emotions, interactions, and communication techniques as an importantpart...

Design for Six Sigma for Service, Chapter 10 - Design and Improvement of Service Processes--Process Management【電子書籍】[ Kai Yang ]

ショップ楽天Kobo電子書籍ストア

価格￥789

商品の詳細ページへ(楽天市場)

商品の説明

The following is a chapter from Kai Yang's ＜i＞Design for Six Sigma for Service＜/i＞. This comprehensive handbook aggressively tackles the difficulties involved in applying rigorous Six Sigma statistical methods to service environments. It delivers solid, effective solutions that can help your organization achieve measurable gains in customer satisfaction, cost reduction, value improvement, change management, and process performance. Featuring detailed design guidance and valuable tips, this book provides the specifics you need to create product value through improved service practices.画面が切り替わりますので、しばらくお待ち下さい。 ※ご購入は、楽天kobo商品ページからお願いします。※切り替わらない場合は、こちらをクリックして下さい。 ※このページからは注文できません。

Design for Six Sigma for Service, Chapter 2 - Design for Six Sigma Road Map for Service【電子書籍】[ Kai Yang ]

ショップ楽天Kobo電子書籍ストア

価格￥789

商品の詳細ページへ(楽天市場)

商品の説明

The following is a chapter from Kai Yang's ＜i＞Design for Six Sigma for Service＜/i＞. This comprehensive handbook aggressively tackles the difficulties involved in applying rigorous Six Sigma statistical methods to service environments. It delivers solid, effective solutions that can help your organization achieve measurable gains in customer satisfaction, cost reduction, value improvement, change management, and process performance. Featuring detailed design guidance and valuable tips, this book provides the specifics you need to create product value through improved service practices.画面が切り替わりますので、しばらくお待ち下さい。 ※ご購入は、楽天kobo商品ページからお願いします。※切り替わらない場合は、こちらをクリックして下さい。 ※このページからは注文できません。

Human-centred design for IT service management【電子書籍】[ Katrina MacDermid ]

ショップ楽天Kobo電子書籍ストア

価格￥6,623

商品の詳細ページへ(楽天市場)

商品の説明

＜p＞Human-centred design presents a practical approach to use human-centred design concepts to help create, deliver and support IT services. Full of examples, illustrations, stories, definitions and experiences, the author shows the importance of user-experience and presents a double-diamond model as a structure to design value streams.＜/p＞画面が切り替わりますので、しばらくお待ち下さい。 ※ご購入は、楽天kobo商品ページからお願いします。※切り替わらない場合は、こちらをクリックして下さい。 ※このページからは注文できません。

Service Design Practices for Healthcare Innovation Paradigms, Principles, Prospects【電子書籍】

ショップ楽天Kobo電子書籍ストア

価格￥9,723

商品の詳細ページへ(楽天市場)

商品の説明

＜p＞This book offers an overview of service design practices for healthcare and hospital management. It explores how these practices can help to generate innovations in healthcare and contribute to the improvement of patient-centered care. Respected experts, including scholars from various disciplines and practitioners from healthcare institutions, share essential insights into established research areas, fields of work and work structures, and discuss successful approaches, methods and tools. By illustrating innovative services, products, processes, systems, and technologies, as well as their application in practice, the authors highlight the role of participating stakeholders in service design projects and the added value that comes from sharing, communicating, networking and collaborating.＜/p＞＜p＞This book is a must-read for scholars and practitioners in the hospital and healthcare sector. It will also appeal to anyone interested in organizational development, service busine...

Design for Six Sigma for Service, Chapter 8 - Brand Development and Brand Strategy【電子書籍】[ Kai Yang ]

ショップ楽天Kobo電子書籍ストア

価格￥789

商品の詳細ページへ(楽天市場)

商品の説明

The following is a chapter from Kai Yang's ＜i＞Design for Six Sigma for Service＜/i＞. This comprehensive handbook aggressively tackles the difficulties involved in applying rigorous Six Sigma statistical methods to service environments. It delivers solid, effective solutions that can help your organization achieve measurable gains in customer satisfaction, cost reduction, value improvement, change management, and process performance. Featuring detailed design guidance and valuable tips, this book provides the specifics you need to create product value through improved service practices.画面が切り替わりますので、しばらくお待ち下さい。 ※ご購入は、楽天kobo商品ページからお願いします。※切り替わらない場合は、こちらをクリックして下さい。 ※このページからは注文できません。

洋書 Community MATTEers: Service-Learning in Engaged Design and Planning (Earthscan Tools for Community Planning)

ショップ Glomarket

価格￥14,843

商品の詳細ページへ(楽天市場)

商品の説明

*** We ship internationally, so do not use a package forwarding service. We cannot ship to a package forwarding company address because of the Japanese customs regulation. If it is shipped and customs office does not let the package go, we do not make a refund. 【注意事項】 *** 特に注意してください。 *** ・個人ではない法人・団体名義での購入はできません。この場合税関で滅却されてもお客様負担になりますので御了承願います。・お名前にカタカナが入っている場合法人である可能性が高いため当店システムから自動保留します。カタカナで記載が必要な場合はカタカナ変わりローマ字で記載してください。・お名前またはご住所が法人・団体名義（XX株式会社等）、商店名などを含めている場合、または電話番号が個人のものではない場合、税関から法人名義でみなされますのでご注意ください。・転送サービス会社への発送もできません。この場合税関で滅却されてもお客様負担になりますので御了承願います。 *** ・注文後品切れや価格変動でキャンセルされる場合がございますので予めご了承願います。・当店でご購入された商品は、原則として、「個...

Design for Six Sigma for Service, Chapter 6 - Quality Function Deployment【電子書籍】[ Kai Yang ]

ショップ楽天Kobo電子書籍ストア

価格￥789

商品の詳細ページへ(楽天市場)

商品の説明

The following is a chapter from Kai Yang's ＜i＞Design for Six Sigma for Service＜/i＞. This comprehensive handbook aggressively tackles the difficulties involved in applying rigorous Six Sigma statistical methods to service environments. It delivers solid, effective solutions that can help your organization achieve measurable gains in customer satisfaction, cost reduction, value improvement, change management, and process performance. Featuring detailed design guidance and valuable tips, this book provides the specifics you need to create product value through improved service practices.画面が切り替わりますので、しばらくお待ち下さい。 ※ご購入は、楽天kobo商品ページからお願いします。※切り替わらない場合は、こちらをクリックして下さい。 ※このページからは注文できません。

Design for Six Sigma for Service【電子書籍】[ Kai Yang ]

ショップ楽天Kobo電子書籍ストア

価格￥10,522

商品の詳細ページへ(楽天市場)

商品の説明

＜p＞The primary objective of this new book is to provide a comprehensive reference for those who work in a service industry setting. Unlike Design for Six Sigma a Roadmap for Product Development, this new book will address the 5 leading issues in the service industry, which are customer satisfaction, cost reduction, value improvement, change management and process performance measurements.＜/p＞画面が切り替わりますので、しばらくお待ち下さい。 ※ご購入は、楽天kobo商品ページからお願いします。※切り替わらない場合は、こちらをクリックして下さい。 ※このページからは注文できません。

Business Engineering and Service Design with Applications for Health Care Institutions【電子書籍】[ Oscar Barros ]

ショップ楽天Kobo電子書籍ストア

価格￥1,067

商品の詳細ページへ(楽天市場)

商品の説明

＜p＞Business Engineering attempts to provide tools, as other engineering disciplines have, for the design of businesses. This implies that enterprises should be formally designed and that their architectures, including processes, people organization, information systems, IT infrastructure and interactions with customers and suppliers should be considered in a systemic way in such design. This Enterprise Design is not a onetime effort, but, in the dynamic environment we face, organizations have to have the capability to continuously evaluate opportunities to improve their designs. Our approach includes the integrated design of a business, its service configuration (architecture) and capacity planning, the resource management processes and the operating processes. Such an approach is based on general patterns that define service design options and analytical methods that make possible resource optimization to meet demand. This is complemented with technology that allows process execu...

Design for Six Sigma for Service, Chapter 9 - Theory of Inventive Problem Solving (TRIZ)【電子書籍】[ Kai Yang ]

ショップ楽天Kobo電子書籍ストア

価格￥789

商品の詳細ページへ(楽天市場)

商品の説明

The following is a chapter from Kai Yang's ＜i＞Design for Six Sigma for Service＜/i＞. This comprehensive handbook aggressively tackles the difficulties involved in applying rigorous Six Sigma statistical methods to service environments. It delivers solid, effective solutions that can help your organization achieve measurable gains in customer satisfaction, cost reduction, value improvement, change management, and process performance. Featuring detailed design guidance and valuable tips, this book provides the specifics you need to create product value through improved service practices.画面が切り替わりますので、しばらくお待ち下さい。 ※ご購入は、楽天kobo商品ページからお願いします。※切り替わらない場合は、こちらをクリックして下さい。 ※このページからは注文できません。

Electric Vehicle Sharing Services for Smarter Cities The Green Move project for Milan: from service design to technology deployment【電子書籍】

ショップ楽天Kobo電子書籍ストア

価格￥12,154

商品の詳細ページへ(楽天市場)

商品の説明

＜p＞This book examines electric car sharing in cities from a variety of perspectives, from service design to simulation, from mathematical modeling to technology deployment, and from energy use improvement to the integration of different kinds of vehicle. The contents reflect the outcomes of the Green Move project, undertaken by Politecnico di Milano with the aim of fostering an innovative and easily accessible electric vehicle sharing system. The first section of the book illustrates the car sharing service, covering service design, the configuration of the vehicle sharing model and the Milan mobility pattern, analysis of local demand and supply, testing of the condominium-based car sharing model, and communication design for social engagement. The second section then explains the technological choices, from the architecture of the system and dynamic applications to information management, the smartphone-based energy-oriented driving assistance system, automatic fleet balancing sy...

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